Privacy Policy

1. Introduction

Arventis Group Limited ("Company," "we," "us," "our," or "Arventis") is committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws, with particular emphasis on the Data Protection Act, 2012 (NRCD 682) of Ghana as our primary jurisdiction, and in compliance with international data protection standards where we conduct operations.

2. Information We Collect

We collect information in various ways, including:

2.1 Personal Information You Provide

• Contact information (name, email, phone number, physical address)
• Business information (company name, registration number, business type, tax identification)
• Shipping and delivery information
• Payment and financial information
• Communication preferences and feedback
• Government-issued identification and business documentation for regulatory compliance

2.2 Automatically Collected Information

• Browser and device information
• IP address and location data
• Cookies and tracking technologies
• Website usage patterns and analytics
• Log files and server data

2.3 Information from Third Parties

We may receive information from shipping partners, payment processors, regulatory authorities in Ghana and other countries where we operate, customs authorities, and other business partners as necessary for our international logistics operations.

3. Legal Basis for Processing

We process your personal data based on applicable laws in the jurisdictions where we operate, including the Data Protection Act, 2012 of Ghana and comparable international standards:

• Your explicit consent
• Contract performance (delivery of logistics services)
• Legal obligations under applicable national and international laws
• Protection of vital interests
• Performance of legitimate business interests
• Compliance with customs and regulatory requirements in relevant countries

4. How We Use Your Information

We use collected information for:

• Providing, maintaining, and improving our logistics services
• Processing shipments and managing deliveries across multiple countries
• Communicating about your shipments and services
• Handling payments and invoicing
• Complying with customs and regulatory requirements in Ghana and other operating jurisdictions
• Preventing fraud and illegal activities
• Responding to inquiries and providing customer support
• Marketing and promotional communications (with consent)
• Analyzing website usage and improving user experience
• Meeting audit and regulatory compliance obligations

5. Data Sharing and Disclosure

We may share your information with:

• Shipping partners and logistics service providers globally
• Payment processors and financial institutions
• Customs and government authorities in Ghana, West Africa, Europe, and other jurisdictions
• Insurance providers
• Third-party service providers (cloud storage, email, analytics)
• Legal advisors when required by law
• Law enforcement when required by applicable law in relevant jurisdictions

All third parties are bound by confidentiality agreements and may only use your information as necessary to provide services to us or comply with legal obligations.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy, subject to:

• Legal and regulatory requirements in Ghana and other operating jurisdictions (typically 5-7 years for business records)
• Tax and accounting obligations
• Customs and import/export documentation requirements
• Your request for deletion (where legally permissible)

8. Your Rights

Under applicable data protection laws, including the Data Protection Act, 2012 of Ghana, you have the right to:

• Access your personal data and receive a copy
• Correct inaccurate or incomplete information
• Withdraw consent to data processing at any time
• Request restriction or deletion of your data (subject to legal obligations)
• Object to processing for direct marketing purposes
• Request information about how we use your data
• Lodge a complaint with the relevant data protection authority in your jurisdiction

To exercise these rights or submit data protection complaints and enquiries, please contact our Data Protection Officer at security@arventisgroup.com with your request and proof of identity.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and collect analytics. By using our website, you consent to our use of cookies in accordance with this Privacy Policy. You can adjust your browser settings to refuse cookies, though this may affect website functionality.

10. International Data Transfers

As an international logistics company operating in multiple jurisdictions including West Africa, Europe, and globally, we may transfer your data across borders. We ensure that such transfers comply with applicable data protection laws, including Ghana's Data Protection Act, and implement appropriate safeguards to protect your information.

11. Contact Information

For privacy-related inquiries, data access requests, or to exercise your rights:

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be effective when posted on our website. Your continued use of our services constitutes acceptance of the updated policy.